Dr. Paul Tortland and the New England Stem Cell Institute have been providing PRP, stem cell, and other cutting-edge treatments longer than almost anyone else in the U.S., and we’ve already helped thousands of patients drastically improve their health and appearance. If you’re new to our practice, we can’t wait to meet you, and you can learn a little more about what to expect by reading the helpful information below. Be sure to give us a call if you have any questions!
We strive to give every patient the world-class service and care they deserve, which is a big reason why we only take appointments and do not accept “walk-ins.” This is to ensure that our doctor and staff have the appropriate amount of time to get to know a patient, understand their concerns, and go over their treatment options. Because of this approach, our schedule tends to fill up quickly, so please understand if we cannot see you right away!
We do our very best to never run late, but sometimes, appointments can be much shorter or longer depending on the needs of a patient—we will never kick someone out of an exam room because “times up”! If we end up running behind on the day we are supposed to see you, don’t worry, we’ll make sure you’ll get all the attention you need, and we won’t just rush you out the door.
Please give us at least 24 business hours notice before you cancel or reschedule an appointment. This allows us to make time for other patients, like yourself! If you cancel an appointment less than 24 hours before or no-show it completely, you will be billed for an office visit.
We all run late sometimes, and we completely understand, but please know that if you are more than 15 minutes late for your appointment, we will ask you to reschedule or wait until we can see you later in the day. This helps our practice stay on time and lowers the chances that we won’t be able to see someone when scheduled.
Many patients who come to see us have multiple issues going on at once (their knee, hip, back, etc.), but we choose to focus on just one problem per office visit. This allows us to do an outstanding job diagnosing and treating an issue rather than a mediocre one trying to address everything at once. When you come to see us, please let us know about your primary complaint so we can take care of it as quickly and effectively as possible.
The New England Stem Cell Institute does not prescribe opioid pain medication to our patients.
You can save yourself some time at your appointment and help us check you in faster by filling out our forms before you’re sitting in our office. You can download them below, and be sure to bring the completed forms on the day of your visit.